First of I bought a 21" Troy Bilt squall 521 (junk) snowblower 3 months ago. The (Plastic) scraper blade wore out in less then 6-10 light snow falls. When the scraper wheres out the auger will begin to hit the cement and wear that down.
Eventually breaking the cheaply made probably imported from china auger. So I called the warranty phone number they tell me that I have to bring it to a service dealer for a warranty appraisal. So I haul piece of junk there only to be told that yes it's a bad design and yes he does see plenty of this problem he goes on to tell me that this is very common.
MTD who owns Troy Bilt will tell him that the repair is not covered. A day later I get the call that it's $60 + $8 shipping for a new auger and $45 per hr to repair it and not coverd. Just about $100 + to repair a 3 month old snow blower with a 2yr warranty that they don't honor.
Overall I was disappointed the performance in the first place. The single stage snow thrower left behind snow and tended to kick snow out the front and back of the blower. Had to go back with the shovel to scrape all of the left over snow it wouldn't pick up.
I even called and spoke with Bill at the warranty/service department of MTD he gave me the same song and dance were not going to fix it. I called a repair shop to see about repairing the Troy Bilt Squall 521 the guy at the shop said they refuse to work on any MTD equipment that it's all junk and a pain to work on parts are hard to find etc.
The guy at the shop said to cut my losses and buy a Snapper because they stand behind there equipment. Hopefully I have saved some people from making a $469 mistake like I did. Actually it will be $569 mistake since I am going to have to fix it.
Also the part is back ordered for 15 days guy at the store said it's a popular part and figured that MTD makes quite a mint on replacement parts. Whatever brand you buy make sure it's not affiliated with MTD in any way here are a few that I know of. Cub Cadet, Troy bilt, Yard Machine they are all made by MTD Do Not Buy.
Monetary Loss: $469.